FAQ

Q1: Is your company a manufacturer or a trading company? Where is your company located?
A: We are a manufacturer specializing in beauty and personal care products, located in Zhongshan, Guangdong, China. Our factory is equipped with advanced production facilities, ensuring high-quality products.

Q2: How many people are there in your company, and what is your company's turnover?
A: Our company has over 300+ employees, including engineers, technicians, and support staff. We have a strong annual turnover and are constantly expanding our business and product offerings.

Q3: How long have you been in the beauty and personal care market?
A: We have been in the beauty and personal care industry for over 15+ years, offering innovative solutions and high-quality products to global customers.

Q4: What products do you supply?
A: We provide a complete range of beauty devices, including hair dryers, straighteners, curling irons, facial steamers, and fascia guns, along with all aspects from design to mass production.

Q5: Where are your main markets?
A: Our main markets include North America, Europe, Asia, and the Middle East, with a growing presence in other regions as well.

Q6: Do you support OEM and ODM customization?
A: Yes, we offer both OEM and ODM services. We can customize the design, features, and packaging of our products according to your specific requirements. Feel free to contact our sales team for more details.

Q7: What is the minimum order quantity (MOQ)?
A: The minimum order quantity varies by product, typically ranging from 500 to 1000 units depending on the product and customization options.

Q8: Can we use a specified packing method?
A: Yes, we offer custom packaging solutions tailored to your preferences. Let us know your specific packaging requirements, and we will accommodate them.

Q9: Can I order a sample?
A: Yes, we offer samples for evaluation at a reasonable cost. Please reach out to our sales team for more details on sample pricing and shipping.

Q10: What is the lead time for mass production?
A: The lead time for samples is approximately 7 days, and for mass production, it is typically 30-45 days after receipt of the deposit and final product approval. Delivery times will depend on your location and shipping method.

Q11: What are your payment terms and methods?
A: We primarily accept T/T (Wire Transfer) and L/C (Letter of Credit). For large orders, we typically require a 30% deposit before production, with the balance paid before shipment. We also accept other payment methods upon request.

Q12: Can you provide a product catalog?
A: Yes, we can provide a detailed product catalog, which includes specifications and customization options for each of our products. Please contact our sales team to receive the catalog.

Q13: What is your warranty policy?
A: Our products come with a one-year warranty from the date they leave our warehouse. This covers manufacturing defects. Regardless of the warranty period, we are committed to ensuring your satisfaction and will assist with any concerns.

Q14: Can I visit your company?
A: We welcome visitors and value all partnerships. You can choose to visit our company virtually through our website or arrange an in-person visit. Please contact us to schedule a visit at your convenience.

Q15: Do you have your warehouse?
A: Yes, we have our own warehouse, which enables us to efficiently manage inventory and ensure timely delivery of products.

Q16: Can I receive quotations for products not listed on the website?
A: Absolutely! If you are interested in products not shown on our website, please contact us, and we will be happy to provide customized quotations based on your needs.

Q17: What is the scope of your after-sales service?
A: We offer comprehensive after-sales support for all our products, including assistance with any manufacturing defects. Our customer service team is available to address any issues within the warranty period or beyond, ensuring your satisfaction.